Faulty or Damaged Products

In the unlikely event that you receive a faulty or damaged product from us, we will exchange the product or provide you with a full refund. To be eligible for a refund or replacement, you must notify us of the fault or damage by post or email within 14 days of the product being delivered to you.

Please also provide us with the following information:

  • Your Name
  • Your Email Address
  • Order Number
  • Product Name and Quantity
  • Batch No (this can be found on the lid or side of the container)
  • Image of the product packaging
  • An image demonstrating the reported fault

Upon receiving your request we may arrange for the item to be collected from you.  We reserve the right to inspect all returned products prior to agreeing to issue a refund or replacement. If we agree there is a fault, we will send out a replacement or process the refund.  If the item proves not to be faulty then no refund will be offered and you will be charged the cost of the collection and any refund or replacement that has been sent prior to inspection.

The amount that we will refund is limited to the amount that you have paid to us for the faulty or damaged products. We will not compensate you or your installers for time spent working with faulty products or time spent waiting on deliveries.

Products No Longer Required

In the event that you wish to return a product that is no longer required, we will provide you with a refund, excluding any delivery charges, provided you advise us of the proposed return within 14 days of the product being delivered to you and you return it to us within 14 days of the refund or replacement request.  We are unable to offer refunds or replacements if the containers have been opened, damaged or altered so that they are not fit for re-sale. Please include the following information alongside the return:

  • Your Name
  • Your Email Address
  • Order Number
  • Product Name & Quantity

To arrange for the product to be collected by our nominated courier, send an e-mail to info@relentlessmicrocement.com, and include the above information.  The cost of the collection will be deducted from the amount refunded.

Colour Swatch Returns

As an exception, we will accept returned colour swatches within 6 months of them being delivered to you.  We will refund the cost of the colour swatches, excluding any delivery charges within 14 days of us receiving them in good condition.

Please return colour swatches to: Relentless Microcement, 78-79 Railway Street, Leeds, LS9 8HB

Please include the following information in the package:

  • Your Name
  • Your Email Address
  • Order Number
  • Product Name & Quantity

Additional Information

Refunds are not available on ‘free with purchase’ items.

All refunds will be made to the account used to purchase the product within 14 days of us receiving the products.

This does not affect your statutory rights.